The rules behind the score
Four inputs, weights you can see and change. Move one and every client re-scores immediately — including the reason underneath.
Weights
0.40
How much of the expected volume actually happened in the app.
0.30
What they told us, management and end users scored separately — never averaged.
0.15
This period against last. Flat holds full marks; only decline moves it.
0.15
Our own failures. Unresolved costs double a resolved one.
Usage against expectations31/100 · weight 0.4
58 of an expected 200 jobs this week (weakest of 2 metrics).
Trend vs last period82/100 · weight 0.15
Jobs dispatched: 58 this week vs 71 last (-18%), weakest of 2.
Feedback25/100 · weight 0.3
end users 2.0/5 (1). No response yet from management.
Incidents47/100 · weight 0.15
2 in the last 90 days, 1 still open: Supervisor reports drivers reverting to paper.